leigh harmer <h4>Help-FAQs</h4> <ul id="help_faq"> <li><a href="/pages/customer-services">Customer Services</a></li> <li><a href="/pages/returns-policy">Returns Policy</a></li> <li><a class="selected" href="/pages/help-faqs">Help-FAQs</a></li> <li><a href="/pages/buyers-guides">Buyers Guides</a></li> <li><a href="/pages/shipping-and-delivery">Shipping &amp; Delivery</a></li> <li class="clear"></li> </ul> <div id="questions"> <ul class="questions"> <li><span class="title">Q1.</span><a href="#q1">Is it safe to enter my card details when ordering at Love Your Home For Less?</a></li> <li><span class="title">Q2.</span><a href="#q2">Do you deliver outside mainland UK?</a></li> <li><span class="title">Q3.</span><a href="#q3">How much do you charge for delivery?</a></li> <li><span class="title">Q4.</span><a href="#q4">Where's my order?</a></li> <li><span class="title">Q5.</span><a href="#q5">I have ordered more than one item, when should I expect to receive them?</a></li> <li><span class="title">Q6.</span><a href="#q6">When will you debit my account?</a></li> <li><span class="title">Q7.</span><a href="#q7">I want to place an order for a gift. Will the value of the goods appear on the packing slip?</a></li> <li><span class="title">Q8.</span><a href="#q8">Do you offer a gift wrapping service?</a></li> <li><span class="title">Q9.</span><a href="#q9">Can I get an invoice for my order?</a></li> <li><span class="title">Q10.</span><a href="#q10">How do I cancel my order?</a></li> <li><span class="title">Q11.</span><a href="#q11">What if I'm not in when you deliver?</a></li> <li><span class="title">Q12.</span><a href="#q12">I still haven't received my order despite receiving a dispatch email.</a></li> <li><span class="title">Q13.</span><a href="#q13">How do I return an order?</a></li> </ul> </div> <div id="answers">F <div id="q1" class="question left"> <span class="title">Q1.</span><a href="#q1">Is it safe to enter my card details when ordering at Love Your Home For Less?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Yes. Our site is approved by Verisign and any sensitive data is encrypted so that nobody can read it. </div> <div id="q2" class="question left"> <span class="title">Q2.</span><a href="#q2">Do you deliver outside mainland UK?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span>Yes - please provide your full delivery address so that we can convert product prices to your local currency. We require your specific product and delivery address details so that we can quote accordingly. Please feel to call us on +44 20 7381 0031 to discuss this in detail.</div> <div id="q3" class="question left"> <span class="title">Q3.</span><a href="#q3">How much do you charge for delivery?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> On orders up to £99 delivery is £7.50 throughout mainland UK and Northern Ireland. Remote UK and Southern Ireland delivery charged at cost - quotations on request. Deliveries for orders of £100 or more FREE OF CHARGE throughout mainland UK and Northern Ireland with the exception of special delivery requirement orders. Our special delivery service is charged at £75, this includes product delivery and installation.</div> <div id="q4" class="question left"> <span class="title">Q4.</span><a href="#q4">Where's my order?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Feel free to email us at <a href="mailto:shop@loveyourhomeforless.com">shop@loveyourhomeforless.com</a> Note: Your order will be dispatched when every item is available. We will email you to let you know when it has left our warehouse. </div> <div id="q5" class="question left"> <span class="title">Q5.</span><a href="#q5">I have ordered more than one item, when should I expect to receive them?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Your order will be dispatched when every item is available unless otherwise requested - this may incur additional delivery costs. The dispatch time will be that of the item with the longest availability. We will email you to let you know when it has left our warehouse. </div> <div id="q6" class="question left"> <span class="title">Q6.</span><a href="#q6">When will you debit my account?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> For stock purchases, the full amount is debited at time of order, for "To Order" products such as bespoke sofa systems, 50% of the total value of your order is debited at time of order, the balance when the product is ready for dispatch - you will be emailed at this time to notify you that we are debiting the balance due. </div> <div id="q7" class="question left"> <span class="title">Q7.</span><a href="#q7">I want to place an order for a gift. Will the value of the goods appear on the packing slip?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Pricing will be removed on request.* </div> <div id="q8" class="question left"> <span class="title">Q8.</span><a href="#q8">Do you offer a gift wrapping service?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span>For small gift items we can offer a gift wrapping service. Price depends on item size - some are simply to large to wrap! Please see what is possible as part of your check-out process. You can also leave a gift message on the packing slip. You will be given this option when you have placed items in your shopping basket*. </div> <div id="q9" class="question left"> <span class="title">Q9.</span><a href="#q9">Can I get an invoice for my order?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Yes. Please email <a href="mailto:shop@loveyourhomeforless.com">shop@loveyourhomeforless.com</a> quoting your name, customer number or order number and we will post an invoice to your billing address. Please specify if a VAT invoice is required. </div> <div id="q10" class="question left"> <span class="title">Q10.</span><a href="#q10">How do I cancel my order?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Email <a href="mailto:shop@loveyourhomeforless.com">shop@loveyourhomeforless.com</a> within 24 hours writing CANCEL in the subject line immediately. Please refer to our Terms &amp; Conditions for our cancellation, returns and refunds policy. </div> <div id="q11" class="question left"> <span class="title">Q11.</span><a href="#q11">What if I'm not in when you deliver?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Please call us on +44 20 7381 0031 and ask for assistance or email <a href="mailto:shop@loveyourhomeforless.com">shop@loveyourhomeforless.com</a> immediately stipulating your order number and address details in the subject area. </div> <div id="q12" class="question left"> <span class="title">Q12.</span><a href="#q12">I still haven't received my order despite receiving a dispatch email.</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Please email <a href="mailto:shop@loveyourhomeforless.com">shop@loveyourhomeforless.com</a> writing ORDER NOT RECEIVED in the subject line immediately or telephone +44 20 7381 0031 and ask for assistance so that we can resolve this situation as quickly as possible. </div> <div id="q13" class="question left"> <span class="title">Q13.</span><a href="#q13">How do I return an order?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> <a href="/pages/returns-policy">Click here</a> to view our refunds and returns policy. </div> </div> 2009-04-07T23:02:15+01:00 help-faqs 3270942 2009-04-07T23:02:15+01:00 261482 Help-FAQS 2009-08-17T13:17:20+01:00 <notextile> <h4>Help-FAQs</h4> <ul id="help_faq"> <li><a href="/pages/customer-services">Customer Services</a></li> <li><a href="/pages/returns-policy">Returns Policy</a></li> <li><a class="selected" href="/pages/help-faqs">Help-FAQs</a></li> <li><a href="/pages/buyers-guides">Buyers Guides</a></li> <li><a href="/pages/shipping-and-delivery">Shipping &amp; Delivery</a></li> <li class="clear"></li> </ul> <div id="questions"> <ul class="questions"> <li><span class="title">Q1.</span><a href="#q1">Is it safe to enter my card details when ordering at Love Your Home For Less?</a></li> <li><span class="title">Q2.</span><a href="#q2">Do you deliver outside mainland UK?</a></li> <li><span class="title">Q3.</span><a href="#q3">How much do you charge for delivery?</a></li> <li><span class="title">Q4.</span><a href="#q4">Where's my order?</a></li> <li><span class="title">Q5.</span><a href="#q5">I have ordered more than one item, when should I expect to receive them?</a></li> <li><span class="title">Q6.</span><a href="#q6">When will you debit my account?</a></li> <li><span class="title">Q7.</span><a href="#q7">I want to place an order for a gift. Will the value of the goods appear on the packing slip?</a></li> <li><span class="title">Q8.</span><a href="#q8">Do you offer a gift wrapping service?</a></li> <li><span class="title">Q9.</span><a href="#q9">Can I get an invoice for my order?</a></li> <li><span class="title">Q10.</span><a href="#q10">How do I cancel my order?</a></li> <li><span class="title">Q11.</span><a href="#q11">What if I'm not in when you deliver?</a></li> <li><span class="title">Q12.</span><a href="#q12">I still haven't received my order despite receiving a dispatch email.</a></li> <li><span class="title">Q13.</span><a href="#q13">How do I return an order?</a></li> </ul> </div> <div id="answers">F <div id="q1" class="question left"> <span class="title">Q1.</span><a href="#q1">Is it safe to enter my card details when ordering at Love Your Home For Less?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Yes. Our site is approved by Verisign and any sensitive data is encrypted so that nobody can read it. </div> <div id="q2" class="question left"> <span class="title">Q2.</span><a href="#q2">Do you deliver outside mainland UK?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span>Yes - please provide your full delivery address so that we can convert product prices to your local currency. We require your specific product and delivery address details so that we can quote accordingly. Please feel to call us on +44 20 7381 0031 to discuss this in detail.</div> <div id="q3" class="question left"> <span class="title">Q3.</span><a href="#q3">How much do you charge for delivery?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> On orders up to £99 delivery is £7.50 throughout mainland UK and Northern Ireland. Remote UK and Southern Ireland delivery charged at cost - quotations on request. Deliveries for orders of £100 or more FREE OF CHARGE throughout mainland UK and Northern Ireland with the exception of special delivery requirement orders. Our special delivery service is charged at £75, this includes product delivery and installation.</div> <div id="q4" class="question left"> <span class="title">Q4.</span><a href="#q4">Where's my order?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Feel free to email us at <a href="mailto:shop@loveyourhomeforless.com">shop@loveyourhomeforless.com</a> Note: Your order will be dispatched when every item is available. We will email you to let you know when it has left our warehouse. </div> <div id="q5" class="question left"> <span class="title">Q5.</span><a href="#q5">I have ordered more than one item, when should I expect to receive them?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Your order will be dispatched when every item is available unless otherwise requested - this may incur additional delivery costs. The dispatch time will be that of the item with the longest availability. We will email you to let you know when it has left our warehouse. </div> <div id="q6" class="question left"> <span class="title">Q6.</span><a href="#q6">When will you debit my account?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> For stock purchases, the full amount is debited at time of order, for "To Order" products such as bespoke sofa systems, 50% of the total value of your order is debited at time of order, the balance when the product is ready for dispatch - you will be emailed at this time to notify you that we are debiting the balance due. </div> <div id="q7" class="question left"> <span class="title">Q7.</span><a href="#q7">I want to place an order for a gift. Will the value of the goods appear on the packing slip?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Pricing will be removed on request.* </div> <div id="q8" class="question left"> <span class="title">Q8.</span><a href="#q8">Do you offer a gift wrapping service?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span>For small gift items we can offer a gift wrapping service. Price depends on item size - some are simply to large to wrap! Please see what is possible as part of your check-out process. You can also leave a gift message on the packing slip. You will be given this option when you have placed items in your shopping basket*. </div> <div id="q9" class="question left"> <span class="title">Q9.</span><a href="#q9">Can I get an invoice for my order?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Yes. Please email <a href="mailto:shop@loveyourhomeforless.com">shop@loveyourhomeforless.com</a> quoting your name, customer number or order number and we will post an invoice to your billing address. Please specify if a VAT invoice is required. </div> <div id="q10" class="question left"> <span class="title">Q10.</span><a href="#q10">How do I cancel my order?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Email <a href="mailto:shop@loveyourhomeforless.com">shop@loveyourhomeforless.com</a> within 24 hours writing CANCEL in the subject line immediately. Please refer to our Terms &amp; Conditions for our cancellation, returns and refunds policy. </div> <div id="q11" class="question left"> <span class="title">Q11.</span><a href="#q11">What if I'm not in when you deliver?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Please call us on +44 20 7381 0031 and ask for assistance or email <a href="mailto:shop@loveyourhomeforless.com">shop@loveyourhomeforless.com</a> immediately stipulating your order number and address details in the subject area. </div> <div id="q12" class="question left"> <span class="title">Q12.</span><a href="#q12">I still haven't received my order despite receiving a dispatch email.</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> Please email <a href="mailto:shop@loveyourhomeforless.com">shop@loveyourhomeforless.com</a> writing ORDER NOT RECEIVED in the subject line immediately or telephone +44 20 7381 0031 and ask for assistance so that we can resolve this situation as quickly as possible. </div> <div id="q13" class="question left"> <span class="title">Q13.</span><a href="#q13">How do I return an order?</a> </div> <div class="right"> <a href="#top">Top</a> </div> <div class="clear"></div> <div class="answer"> <span class="answer">A.</span> <a href="/pages/returns-policy">Click here</a> to view our refunds and returns policy. </div> </div> </notextile>